TY  - BOOK
AU  - Dahlgaard, J Jens
AU  - Kristensen, Kai
AU  - Kanji, K Gopal
TI  - Fundamentals of Total Quality Management: Process Analysis and Improvement
SN  - 9780748772933
U1  - 658.401 
CY  - Delhi
PB  - Chapman & Hall
KW  - Total Quality Management, Standardization, Benchmarking, Quality Costing
ER  -